Area9 offers a variety of employment options from system engineers to accountant, the right job could be waiting for you to develop or start your career in IT.
IT Sales & Procurement Officers
We have a position available for an IT Inside Sales & Procurement Officer based in either our Darwin or Brisbane office. In this role you will provide support in the inside sales, procurement and supply of IT hardware and software products within agreed timeframes with a focus on accuracy and ensuring customer satisfaction.
Duties
- Sales support and administrative tasks supporting the sales and procurement function of Area9;
- Ordering of products from various suppliers using computer based accounting systems;
- Customer interaction, keeping customers informed of order progress;
- Order processing and tracking;
- Assisting in stock logistics and management, including dispatch of goods to customers, and manual handling of inventory;
- Coordinating with freight companies;
- Compiling relevant data, preparing and providing customer reports;
- Coordinating and tracking of warranty calls;
- Administrative tasks and support relating to the warranty service life cycle;
- General office administration duties, such as: phone, data entry/word processing, collating and preparing various documents;
- Other related duties as required.
Experience
- A minimum of 3 years' experience in a similar role and/or 5 years' experience in an administrative role;
- Liaising with customers and suppliers;
- Demonstrated understanding of procurement administrative processes (e.g. quoting, ordering, receipting, invoicing, delivery, returns and payments)
- Demonstrated experience taking ownership and driving resolution on customer issues;
- Proficient in Word and Excel, minimum intermediate level;
- Excellent communication skills, written and oral;
- Experience or knowledge in IT products would be advantageous.
How to Apply
Please upload your Cover Letter and Resume below.
Senior Network Engineer – Work from Home anywhere in Australia
We’re seeking expressions of interest for an experienced Network Engineer. This role can be based in our Darwin or Brisbane office, or Remotely from home anywhere in Australia.
Our Network Engineers are responsible for delivery and management of network solutions to customers.
In this role you will:
- Present network solutions to customers;
- Scope network projects and participate in their implementation, individually or as part of a team;
- Configure, manage and troubleshoot network infrastructure, including routers, switches, firewalls, wireless infrastructure, load balancers, WAN accelerators, VPN concentrators, etc from a range of vendors that include Cisco, Meraki, HP, Aruba, Citrix, Palo Alto Networks, Fortinet, D-Link, Microsoft and VMware;
- Review networks for upgrades and improvements;
- Provide presales technical support to Area9 sales and customers;
- Liaise with vendors, customers and Area9 management;
- Be proactive to prevent faults/issues in network environments;
- Be responsive to customer faults/issues in network environments.
Skills & Experience
- Minimum 3-5 years experience in IT network environment support, proven hands on experience implementing, administering and troubleshooting network infrastructure, including: routers, switches, firewalls, wireless access points, controllers, WAN optimizers and monitoring applications;
- 2+ years experience in designing network solutions including implementation for customers; including implementation and/or remediation projects, in network environments that range from simple single sites to complex multi-sites;
- Excellent knowledge and experience in routing, switching and network security in WAN and LAN environments;
- Excellent verbal and written communication skills in the *English language, including timely production of clear and concise documentation (written and diagrammatic) of network infrastructure, proposals, changes, reviews etc, and timely & accurate completion of timesheets;
- The ability to understand and translate a customer's business needs into an appropriate network solution;
- Proven experience in customer service.
Qualifications
A relevant qualification such as:
- Cisco CCNA
- Cisco CCNP
- Fortinet NSE 4
- PCNSE
- System Administration experience and/or qualifications such as Microsoft, VMware, Citrix
- Specialisations and certifications in areas such as Security, Wireless, VOIP
- ITIL Foundation Certification or similar industry qualification/experience
How to Apply
Please upload your Cover Letter and Resume below.
*This role is customer facing and requires you to communicate verbally and in writing with customers, vendors and colleagues and you must be proficient in verbal and written communication in the English language. Where English is your second language we are seeking IELTS scores of no lower than 7.5. We will require proof of your IELTS score prior to interview.
Desktop Support Engineers - Darwin & Brisbane
We are seeking Expressions of Interest for Desktop Support Engineers who can work from either of our Darwin or Brisbane locations.
In this role, you will provide first and second level technical support via telephone and online support tools and provide onsite/desk side support to our valued clients.
Skills & Experience
- Minimum 2-3 years of IT desktop support experience in Windows Desktop environments.
- Some Server support experience (Windows 2012-2019).
- A solid understanding of computer, network and internet technologies.
- Incident management at first and second level with troubleshooting capability.
- Previous experience in a helpdesk or call centre environment working with telephony and job logging software.
- Demonstrated experience in Customer service.
- Customer Management Skills.
- Queue Management Skills.
- Strong written and verbal communication skills in the *English language.
- Demonstrated time management skills, ability to manage competing priorities and follow processes.
Qualifications
A relevant qualification such as:
- Certificate 3 and/or 4 in Information Technology
- A Degree or Diploma in IT
- Certificate 3 and/or 4 Microsoft MCP
- ITIL Foundation Certification or similar industry qualification
- Microsoft Certified Professional (MCP)
- Microsoft Desktop Administrator Associate –(MDAA)
- Cisco Certified Network Associate (CCNA)
- Microsoft 365 Certified Enterprise Administrator Expert
*This role is customer facing and requires you to communicate verbally and in writing with customers, vendors and colleagues and you must be proficient in verbal and written communication in the English language. Where English is your second language we are seeking IELTS scores of no lower than 7.5. We will require proof of your IELTS score prior to interview.
How to Apply
Please upload your Cover Letter and Resume below.
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